Introduction

At BigBaskets.com, we prioritize customer satisfaction. If you’re not entirely happy with your purchase, we offer flexible refund and cancellation policies to ensure a smooth shopping experience. Please review the details below for guidance on returns, refunds, and cancellations.

1. Cancellation Policy

• Order Cancellations: You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. To cancel, please contact our customer support team with your order number.
• After Processing: If your order has already been processed or shipped, cancellations will no longer be possible. However, you can still return the product as per our return policy after receiving it.

2. Return and Refund Policy

• Eligibility for Returns: You can return any item within 14 days of receiving your order, as long as it is in its original condition, with all tags attached and packaging intact. Worn, washed, or altered items are not eligible for return.
• Return Process: To initiate a return, contact our customer support team with your order details. Once your return request is approved, you’ll receive instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the item is defective or an error was made in the order.
• Refund Processing: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. If the original payment method is unavailable, alternative arrangements can be made by contacting customer service.
• Partial Refunds: In certain cases, we may issue partial refunds if the returned product shows signs of wear or damage not caused by BigBaskets.com.

3. Exchange Policy

• Product Exchanges: If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order. Our customer support team will assist you throughout the process.

4. Damaged or Defective Products

• Report a Defect: If you receive a damaged or defective item, please notify us within 48 hours of delivery. Provide photos or other evidence of the damage, and we will either issue a replacement or a full refund at no extra cost to you.

5. Non-Returnable Items

Certain items, such as undergarments, swimwear, and clearance items, are non-returnable for hygiene and safety reasons. Please refer to the product description for any specific return restrictions.

6. Contact Us

If you have any questions about our refund and cancellation policies, please contact our customer support team at:
Email: support@bigbaskets.com